Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how alwadyeg (alwadyeg Limited) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and handling your data with the utmost care and responsibility.

Who We Are

We operate a wellness relaxation platform dedicated to providing information and services related to thermal spring park experiences, mineral well gardens, and relaxation pathways designed for seniors and wellness enthusiasts. As the data controller, we are responsible for managing any personal information you provide through our website and services.

Information We Collect

We collect information in several ways:

• Contact Information: When you contact us through contact forms or email, we collect your name, email address, phone number, and any messages you submit.
• Browsing Data: We automatically collect information about how you interact with our website, including pages visited, time spent on pages, and referral sources.
• Device Information: We collect technical information such as your IP address, browser type, operating system, and device type to optimize our website performance.
• Cookie Data: We use cookies to enhance your browsing experience and understand user behavior on our platform.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process information with your explicit consent, such as when you subscribe to our newsletters or contact us directly.
• Legitimate Interest: We process data to improve our services, maintain website security, and analyze user behavior to enhance your experience.
• Legal Obligation: We may process information when required by applicable laws, regulations, or governmental requests.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To improve and optimize our website and services.
• To send promotional materials, newsletters, and updates (with your consent).
• To analyze website usage patterns and trends.
• To maintain website security and prevent fraudulent activities.
• To comply with legal and regulatory obligations.

Data Retention

We retain your personal information for specific periods based on the type of data and purpose of processing:

• Contact Form Data: Information from contact forms is retained for up to 24 months after your last interaction, allowing us to maintain communication history and respond to follow-up inquiries.
• Analytics and Cookie Data: Browsing and usage analytics are retained for up to 14 months to track trends and optimize our platform.
• Server Logs: Technical server logs containing IP addresses and access information are retained for up to 12 months for security and troubleshooting purposes.
• Newsletter Subscriptions: Email addresses of newsletter subscribers are retained until you unsubscribe or request removal.

After the retention periods expire, we securely delete or anonymize your data. If you request data deletion, we will remove your information within 30 days, except where retention is required by law.

Your Privacy Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: You can request a copy of all personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and improve website functionality. We use both session-based cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can control cookie settings through your browser preferences. Please note that disabling cookies may affect certain website features and functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure server infrastructure, and restricted access to personal data. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Supervisory Authority and Complaints

If you believe we have violated your privacy rights or mishandled your personal information, you have the right to lodge a formal complaint with the State Data Protection Inspectorate of Lithuania (VDAI). You can contact the VDAI through their official website or by submitting a written complaint to their offices. Filing a complaint with the supervisory authority does not prevent you from pursuing other legal remedies.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of our website following any modifications constitutes your acceptance of the updated Privacy Policy.